Contact Us

P.A.C.T.
482 Gale Street
Dagenham
Essex
RM9 4NU

Tel: 0208 220 0090
Fax: 0208 262 2606

Email: admin.pact@ntlbusiness.com

COMPLIMENTS, COMMENTS AND COMPLAINTS

Compliments

If you are pleased with the way we have done something, please let us know.

Comments

You may also wish to make a comment about the services we offer, such as:

• suggestions on how we can improve what we do
• suggestions on the information we provide

Complaints

How to make a complaint and what to expect.

You may wish to make an official complaint if you feel:

• dissatisfaction with our service
• we have carried out our duties insufficiently or unprofessionally
• you have received poor quality services
• you have been given the wrong information
• or if you have a complaint about a member of staff

All formal complaints are treated seriously. We will make sure that your complaint is dealt with fairly, sympathetically and quickly. All complaints are recorded and monitored.

Please ask for a copy of our complaints procedure for details how to complain by telephone: 020 8220 0090 or email: admin.pact@ntlbusiness.com